RETURNS AND EXCHANGE POLICY
If for any reason there is an issue with it, we have return options available to make sure you enjoy your shopping experience with us.
In case of returns, we will give you store credit for the returned item(s), so that you can select something more suitable. Shipping costs are non refundable.
We have a strict NO REFUND policy. This includes if you decide not to compete.
Returns are processed within five business days of receiving your items. All returns will be automatically processed for store credit ; if you prefer an exchange, you will need to place a new order using that store credit on our site.
You will have 14 calendar days to return an item from the day you have received it.
Please note: if a return is sent outside of this time frame it will not be accepted.
All returns and exchanges will be dealt with via email (firstname.lastname@example.org) outside the website.
Please Take Care!
Returns must be received in original condition as defined below:
- in original packaging.
Items which are not received in their original condition as defined above will automatically be returned to sender (after payment of the new shipping costs) so please take due care when trying on your order. In particular, take care not to get makeup/deodorant/tan on the bikini. For hygiene reasons please keep underwear on when first trying on your order.
In the rare event that a return is rejected, the decision is final and not negotiable.
For returns of your orders:
Email us for the nearest return address.
You will be responsible for your own shipping. We recommend that you use a traceable method for all returns.
It is recommended that you:
- Use a traceable delivery method for all returns;
- Insure your delivery for safe return to PEREIRA so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to undertake the advised recommendations, you are responsible for loss or damage to the product during shipping.
Although we have made every effort to display was accurately as possible the colours of our garments, as computer monitors vary, we cannot guarantee that your monitors display of any colour will be completely accurate.
Due to the popularity of our range, we have a fast turnover of stock so we cannot guarantee that the exact same fabric and color will be available to replace your order. Therefore, if an exchange is desired, we will automatically issue store credit upon processing your return which can then be used to order a different color or size of your original order if available.
If the return of your item is accepted, your account will be credited the value of the item with deduction of the shipping costs.
Eg: Alena buys a €250 bikini set and paid €275 including shipping costs, but it is too small. She sends it back to us within 14 days and places an order for a larger size. We credit her store account €250.
Alena places a new order for any other item and pays the difference on our site.
The second order will be handled as a new order. Please make sure that there will be at least 6 weeks until your competition date. If less time, then please select your new order only from our Quickship bikinis.
For international returns, your items must be sent back within 14 calendar days of receiving the item. Because of longer shipping times internationally, we do not include shipping time in this 14 day period, so you will have ample time to return your item. (I.e. you have 14 days from when you receive the product to when you send it back).
All returns and exchanges will be dealt with via email outside the website.
Please note that international returns that are not received in their original condition, as per the first section of this returns policy, will be held by us until either return shipping costs are paid or another agreement is reached.
If you are unsure if your items can be returned, or for any other inquiries, please email us at email@example.com.